Terms of Service
Clear and transparent terms governing the use of our professional plastic machinery products and services
Welcome to Shantou Moon Tech
These Terms of Service ("Terms") govern your use of products and services provided by Shantou Moon Tech Co., Ltd ("Company", "we", "us", or "our"). By purchasing, using, or accessing our plastic machinery products and related services, you agree to be bound by these Terms.
Our commitment to transparency means these terms are designed to be clear, fair, and easily understood. We encourage you to read them carefully and contact us if you have any questions.
Company Information
Legal Entity
SHANTOU MOON TECH CO., LTD
Business Address
Rm 301, the East of T2 Liantai AHO Center, No.16 of Zhucheng Road, Longhu, Shantou, China
Contact Information
Products & Services Covered
These Terms apply to all products and services offered by Shantou Moon Tech, including but not limited to:
- Automatic hydraulic cup making machines
- Automatic servo cup making machines
- Plastic sheet extrusion machines
- Cup stacking machines
- Counting and packing machines
- Custom machinery solutions
- Technical support services
- Training and maintenance services
Purchase & Orders
• All orders are subject to acceptance and availability
• Prices are quoted in USD unless otherwise specified
• Custom machinery requires detailed specifications
• Lead times vary based on product complexity
• Payment terms are agreed upon before production
Delivery & Shipping
• Delivery terms are specified in each contract
• International shipping available worldwide
• Customer responsible for import duties/taxes
• Delivery dates are estimates, not guarantees
• Risk of loss transfers upon delivery
Warranty & Support
• 12-month warranty on manufacturing defects
• Free technical support and training included
• Remote troubleshooting available
• Spare parts supply guaranteed
• On-site service available upon request
Proper Usage
• Follow all operating manuals and guidelines
• Use only for intended industrial purposes
• Maintain safety standards at all times
• Regular maintenance is customer responsibility
• Modifications void warranty unless approved
Intellectual Property Rights
All intellectual property rights in our machinery designs, software, documentation, and related materials remain the exclusive property of Shantou Moon Tech. Customers receive a non-exclusive license to use our products for their intended commercial purposes.
Reverse engineering, copying, or reproducing our proprietary technology is strictly prohibited and may result in legal action. We respect the intellectual property rights of others and expect the same consideration from our customers.
Questions About These Terms?
If you have any questions about these Terms of Service, please don't hesitate to contact us. We're here to help and ensure you have a clear understanding of our policies.